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E-commerce & Retail

AI-Powered Customer Support Agent - WhatsApp & Telegram Integration

Multi-channel support automation for e-commerce company

Client

TechStore CR

Industry

E-commerce & Retail

Country

Costa Rica

Size

50-100 employees

The Challenge

Customer support team was overwhelmed with 500+ daily messages across WhatsApp, Telegram, and web chat. Response times averaged 4-6 hours, leading to lost sales and customer complaints. Manual categorization and routing consumed 70% of staff time.

Our Solution

Intelligent Multi-Channel AI Agent

Deployed a custom AI agent that connects WhatsApp, Telegram, and web chat to a unified inbox. The agent uses natural language understanding to categorize issues, route to appropriate departments, and provide instant responses for common queries.

WhatsApp Business API integration for seamless messaging

Telegram bot with context awareness

Web chat widget with AI pre-screening

Automatic ticket creation and routing

Sentiment analysis for priority escalation

Multilingual support (Spanish/English)

Integration with CRM system

24/7 availability with human handoff

Technologies Used

Custom AI Agent (Claude 3.5 Sonnet)WhatsApp Business APITelegram Bot APINLP for intent detectionPostgreSQL for conversation history

Results Achieved

< 30 seconds

Response Time

From 4-6 hours to instant responses for 70% of queries

+45%

Customer Satisfaction

Increased from CSAT 62% to 90% in 3 months

+120%

Support Staff Productivity

5 staff handling same volume as previous 12 staff

-65%

Cost per Ticket

From $15 per ticket to $5.25 per ticket

73%

Automation Rate

73% of queries resolved without human intervention

Return on Investment (ROI)

Cost Reduction

Significant annual reduction in support costs through automation

Payback Period

Achieved in short timeframe

Time Saved

1,200+ hours/month freed for strategic work

Accuracy

94% query resolution accuracy

Client Testimonial

"Our support team went from stressed and overworked to actually having time to help with complex issues. The AI agent handles the routine stuff, and customers are happier because they get instant answers. This was the best investment we made this year."

María González

Operations Manager, TechStore CR

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La Nomada AI — AI Automation & Business Solutions

La Nomada AI is a technology company specializing in artificial intelligence solutions that automate business processes, reduce manual labor, and drive growth. Our core services include document automation, custom AI agent development, BigData analytics, Natural Language Processing (NLP), and Computer Vision.

We help businesses of all sizes — from startups to enterprises — adopt AI-powered automation to cut costs by up to 90%, accelerate workflows, and make smarter data-driven decisions.

Our AI Services

Document Automation
AI-powered extraction, analysis, and processing of invoices, contracts, forms, and any document type. Supports OCR, handwriting recognition, and multilingual documents.
Custom AI Agents
Intelligent agents for WhatsApp, Telegram, and web chat that automate customer support, fill databases from voice messages, manage CRM follow-ups, and streamline internal workflows.
BigData Analytics
Transform raw business data into actionable insights using AI-powered analytics, predictive models, and real-time dashboards. Make data-driven decisions with confidence.
NLP Services
Natural Language Processing for text classification, sentiment analysis, content generation, and multilingual understanding. Extract meaning from unstructured text at scale.
Computer Vision
Visual AI for quality inspection, object detection, image classification, and automated visual analysis. Applicable to manufacturing, healthcare, retail, and security.
Smart Websites
Websites with built-in AI: visitor insights, automated support agents, CRM integration, and real-time analytics to convert visitors into customers.
Social Media AI
AI agents that create engaging, relevant social media content — not to sell, but to tell your brand story and spark customer curiosity.

Frequently Asked Questions

How can AI automation help my business?
AI automation reduces repetitive manual work by up to 90%, accelerates document processing, enables 24/7 customer support via AI agents, and converts raw data into business insights — all leading to significant cost savings and competitive advantage.
What is the cost of implementing AI solutions?
Costs vary based on complexity and scope. We offer a free initial consultation to assess your needs, then provide a detailed proposal with transparent pricing. Most clients see positive ROI within 3-6 months.
Can you build a custom AI agent for WhatsApp?
Yes. We specialize in building AI agents that work on WhatsApp, Telegram, web chat, and internal tools. These agents can handle customer inquiries, process voice messages into structured data, and integrate with your existing CRM and databases.
What technologies do you use?
We use state-of-the-art AI technologies including GPT-4, Claude, custom fine-tuned models, LangChain, vector databases, Next.js, Python, TensorFlow, PyTorch, and cloud infrastructure (AWS, GCP, Vercel).